In today’s world ‘patient cycle time’ doesn’t start with a visit to a doctor’s clinic or a hospital and ends when the treatment stops.
It starts right from the time patients start researching on their ailments’ symptoms on the internet, look for doctors’ reviews online and book appointments on an app. And, this cycle goes on till patients get post-treatment consultations from their doctors via a chatbot or a chatting app like Messenger.
Digital technologies, especially in the area of Social, Mobile, Analytics and Cloud (SMAC), are helping in transforming the healthcare domain into an efficient, cost-effective, transparent and customized service.
